Refund policy

At PAMIR, customer satisfaction is important to us. We aim to provide comfortable and reliable footwear with a smooth shopping experience.

Exchanges

Customers may request an exchange within 7 days of receiving their order if:

•  The size is incorrect
• The product is unused
• The product remains in its original condition and packaging

Products showing signs of heavy use, damage, or modification may not qualify for exchange.

Returns

Returns are accepted only for:

• Defective products
•  Incorrect items received
• Major manufacturing issues

To request a return, customers must contact us with:

• Order information
  
• Photos of the issue
• Reason for return

Non-Returnable Items

The following items may not be eligible for return:

•  Used footwear
•  Clearance or discounted items
•  Customized products
• Products damaged after delivery due to misuse

Refunds

Approved refunds will be processed through the original payment method whenever possible. Processing times may vary depending on the payment provider or local conditions.

Contact

Email: info@pamirstore.com